Jobs

Operational Assistant - Full Time

WHAT WILL YOU BE DOING

• Receive guests to the hotel by greeting them warmly
• Attend guests’ inquiries
• Inform guests of the services and accommodation rates in the hotels
• Check-in/out
• Planning of arrivals of the day/weekend in the hotels
• Manage in-house guest inquiries
• Cash and bill reservations
• Make direct reservations for guests according to their needs
• Build good relationships with guest
• Keep clear and comprehensive records of guest bookings and billings
• Maintain orderliness at the front desk
• Report issues of maintenance and housekeeping to the managers
• Answer telephone, take and relay messages
• Provide information to callers
• Receive and sort mail and deliveries
• Monitor and maintain office equipment
• Control inventory relevant to reception area
• Tidy and maintain the reception area

WE OFFER YOU...

• A Scale-up working environment.
• The opportunity to learn new skills on the job.
• Immersion in a team of diverse talents of all ages and cultures.
• A mentor to support your development.

WE ARE LOOKING FOR...

• Minimum 1 year of experience in the hospitality industry
• Knowledge of the hospitality industry and management is a plus
• Knowledge of Microsoft Office suite cations (Word, Excel, PowerPoint, Outlook)
• Knowledge of customer service practices
• Knowledge of Reservation software (Fidelio, MEWS) is not mandatory but can be a PLUS
• Verbal and written communication skills
• English and French mandatory (dutch, spanish can be a plus)
• Customer Service Orientation
• Organized
• Ability to work independently and as part of a team

To apply, send your CV and a short cover letter explaining how you would fit in our team. Send it to jobs@smartflats.be mentioning the position you apply for in the object of the email. Looking forward to meet you!