These general terms and conditions of sale have been concluded on the one hand between the company BEAPART S.A., whose registered offices are located at Square Ambiorix 28, 1000 Brussels, registered with Banque Carrefour des Entreprises under number 0552.749.847, referred to hereinafter as “the service provider” or “B-aparthotels” and, on the other hand, the beneficiary of the service referred to hereinafter as “the customer”.
The customer and the service provider are referred to jointly hereinafter as “the parties”.
It is hereby agreed that the terms used in these general terms and conditions shall have the following meanings:
Mobile application: all services and protocols used to connect mobile terminals to the Internet allowing notably for the consultation and booking of the hotel services provided by B-aparthotels.
Room: concept which applies to the room, apartment or studio.
Booking confirmation: page on the Website or mobile application which lists the stay booked by the customer and its duration, the services chosen by the latter, the price including tax and the sales terms associated with the selected rate on which the customer enters his/her bank card number in the context of a prepayment or a guarantee. The confirmation of the booking by the customer binds the latter contractually to B-aparthotels.
Customer: any physical entity acting for private purposes.
Booking request: request made by the customer via the Website, a mobile application, telephone or email to book rooms.
Data: personal data according to the General Data Protection Regulations, namely any information relating to an identified or identifiable physical entity; an “identifiable physical entity” is considered to be a physical entity who can be identified directly or indirectly notably with reference to ID such as a name, identification number, location data, on-line ID or one or more specific elements relating to their physical, physiological, genetic, psychological, economic, cultural or social identity.
Right to withdraw: legal period of 14 days during which the customer may withdraw from a contract remotely without having to justify their decision and without incurring any other costs than those provided for by law.
Booking confirmation email: document which summarises the booking made by the customer which is sent to the latter by email following confirmation of the booking.
Establishment: residences provided by B-Aparthotels for its customers in Europe within the framework of its hotel activities.
Service provider: any physical or legal entity cooperating with B-aparthotels within the framework of the services proposed to the customer.
Pre-authorisation: system which consists of checking the validity of the credit card used by the customer to book the stay and, in doing so, blocking a certain amount in their account. In general, the blocked amount must not exceed the price of a night’s stay with the blocked amount being released within 10 days if the amount has not been used. These terms may vary, however, depending on the type of bank card used and the type of bank.
Prepayment: payment for a stay made when the booking is made by the customer on the basis of the preferential rate associated with the stay. No cancellation or reimbursement is possible.
Group booking: a booking is considered to be a group booking when the customer books 5 or more rooms during the same booking period. Group bookings are governed by special terms and conditions, which means that all requests have to be sent by email to the following address: firstname.lastname@example.org.
On-line booking: rooms booked by the customer via the Website or mobile applications of B-aparthotels.
No show: booking which has not been cancelled by the customer either directly (via the Website) or indirectly (via partners) when the latter has not gone to the establishment with which a booking had been made.
Services: all the services proposed to the customer within the framework of the booking made via the Website or mobile applications of B-aparthotels.
Website: all the Web pages which are accessible via the Internet network containing information relating to B-aparthotels, the services proposed by the latter and the ways in which they can be obtained.
Tourist tax: regional tax on tourist accommodation which the customer must pay to the authorities.
Processing: any operation which involves but is not limited to the collection, recording, organisation, amendment, use or deletion of personal data.